These are only highlights from our Service Agreement.
The entire Service Agreement is available to new clients when they register with us.
All communication whether it's responding to pet journals, sending us an email, responding to a system-generated email to the client from It's Raining Cats & Dogs, etc., must remain within the system. This is to ensure everything about the client and their pet's are accessible to both the client and IRCD at all times. Any other way of communication outside the system, unless it's a true emergency, is not permitted.
Before service begins it is required by IRCD to conduct an in-person meeting with the Client at least 7 days prior to the beginning of service. The Client is required to register through our secured online scheduling program before a Consultation Visit is arranged. The Consultation Visit fee is $25 and is due prior to the meeting. The $25 fee will be a credit to the client's account when services are booked. If a second meeting is requested for any reason after the initial Consultation Visit, a full visit charge will be required. We do not use lockboxes for any reason. Two copies of your house key must be provided. If you do not have two copies, another can be created for a $10 charge. There is a minimum of $50 for all first-time bookings and a last-minute charge of $50 for first-time booking which needs to start within 24-hours of calling.
Unless otherwise mutually agreed upon, payment for the first service is due during the consultation visit. It's Raining Cats & Dogs only accepts payments via credit card or debit card through our *secure online scheduling system and it is the client’s responsibility to keep this information current. The client’s card on file will be charged up to 7 days prior to the beginning of the service period. Accounts outstanding more than ten days from the end will be subject to a $10 late fee for every 10 days the account is overdue. Credit card processing by Stripe.
In order to best serve your needs, the strict cancellation policy is as follows. IRCD does not overbook, therefore, when a client requesting service completes our booking schedule, we will no longer accept any further requests from other clients. The cancellation policy is as follows.
a) DOG WALKING (Monday-Friday): If a client cancels any Monday through Friday daily dog walk by 7am the day of, a credit equal to the visit will be carried over to the following month. A maximum of two (2) credits can be carried over for daily dog walks. If the client cancels after 7am the day of, no credits will be granted.
b) PET SITTING (other than OVERNIGHTS and HOLIDAYS): If there are any partial or complete cancellations of booking, the client will be responsible for half the total invoice if canceled less than (2) weeks for pet sitting visits from the start of the service period.
c) OVERNIGHT AND HOLIDAYS: A 50% non-refundable deposit is required at time of booking. If there are any partial or complete cancellations of overnight or holiday bookings, if canceled less than four (4) weeks from the start of the service period, the client will be responsible for the remainder of the total invoice. At the sole desecration of IRCD any visit credits given for services will expire 6 months from the original first visit booked.
Click here to read more about Why Do We Have This Pet Sitting Policy And When Do We Enforce It?
IRCD will make every effort to accommodate your last-minute booking; however, it is not a guarantee IRCD will have the availability. If IRCD is able to accommodate the client’s late booking request, a $15 fee will be added to the visit charge, with less than 24-hours notice. You must be a registered client in our online system in order to request a late booking.
For the safety of your four-legged loved ones, home, and your pet sitter, no other person should be permitted in your home during the service period. No other person is permitted to care for your pets during the service period. Failure to comply will result in a breach of contract. (This is due to insurance reasons.)
All dogs will be visited no less than 3 times per day when their parents are out of town. All cats will be visited no less than once every 24 hours but strongly recommended every 12 hours. No exceptions will be made. This is for the health and well-being of your fur-baby.
RESERVING A BOOKING/ONLINE ACCOUNT
Clients must use the online system to book their appointments. We also require that they make sure their profile and schedule are up to date. The information in the system is what we rely on for the most up-to-date information about your pet(s), bookings, and invoicing.