So, you don’t board animals or bring them into your homes?
No. We believe in in-home care, which is why we have chosen not to have a boarding facility. However, we do have pet care providers who can remain at the client’s home. This is our overnight/house sitting service, which is VERY popular.
What time do you make your rounds and how long do you stay?
We can visit the client’s homes up to 4 times per day.
The “Morning” time slot is between 7 & 9 AM.
The “Mid Day” time slot is between 11 & 3 PM.
The “Evening” or Dinner time slot is between 4 & 6 PM.
The “Late Night” time slot is between 7 & 9 PM.
No longer than 12 hours ever goes in between visits. For example, if your pooch were visited at 8pm, the sitter would arrive to your home no later than 8am the following morning. Cats are visited no less then 24 hours apart.
We offer 30-minute, 45-minute and 60-minute visits. The client chooses the duration of the visits and can mix and match to design the best plan for his or her pet.
What is the registration meeting?
The registration meeting is a visit that allows the client to get to know our service and us prior to the start of their service. During this visit we will introduce ourselves, spend some quality time with the pet, confirm and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have. We do NOT provide service until this meeting has taken place. there will be a fee of $15 for the registration meeting. This fee covers all administrative costs related to your account, as well as our time.
How about last-minute requests?
We’re happy to schedule pet care for last-minute needs, however, we cannot guarantee we will be available on short notice. There is a $15 late booking charge for visits scheduled without 24-hours’ notice. For example: If a client emails us on a Saturday for Monday service or Tuesday night for Wednesday service, the $10 fee will apply.
What is the It’s Raining Cats & Dogs cancellation policy?
Since we understand what it’s like to have a busy and ever-changing schedule, we have implemented an extremely flexible cancelation policy:
Mid-Day Dog Walks (for those that use us on a weekly continuous basis): 24 hours’ notice
Pet Sitting and Kitty & Small Animal Care: 48 hours’ notice
Overnight Care: 7 days’ notice
What happens if a pet becomes ill and the client is out of town or unable to leave work?
If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment. In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend on these services.
How do you handle all of your client’s keys?
The only client keys that we keep are for those that use It’s Raining Cats & Dogs on a continuous, weekly basis. Otherwise, the keys remain in control of the owner. We strongly believe in this. We think it is the safest option. For clients we don't serve on a continuous bases, we have a two options for key exchange. We obtain 2 copies of your house key and garage codes (if applicable) at the registration meeting. We will leave the keys in a pre-determined place on our last visit. Or schedule the key pick-up and drop-off service, which is $12 each way. It’s so easy!
Note: It’s Raining Cats & Dogs will not be held responsible for keys that a client asks us to keep on file.